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Privacy Policy

This Privacy Policy describes how Rock Flour Company ("we," "us," or "our") collects, uses, and shares personal information when you visit or interact with our website https://rockflour.co (the "Site").

Information We Collect

  • Personal Information: When you visit the Site, we may collect certain personal information such as your name, email address, postal address, phone number, and similar contact information that you voluntarily provide to us through contact forms, newsletter sign-ups, or other interactions.
  • Automatically Collected Information: We may also automatically collect certain information about your device and usage of the Site, including your IP address, browser type, operating system, referring URLs, pages visited, and other usage data. This information may be collected through cookies, web beacons, and similar tracking technologies.

Legal Basis for Processing Personal Information

We will only process your personal information if we have a valid legal basis for doing so under applicable data protection laws. The legal bases for processing your personal information may include:

  • The necessity of processing for the performance of a contract with you or to take steps at your request prior to entering into a contract;
  • Your consent to the processing, which you may withdraw at any time;
  • Compliance with our legal obligations;
  • The legitimate interests pursued by us or by a third party.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, operate, and improve the Site;
  • Communicate with you and respond to your inquiries;
  • Send you marketing and promotional communications (if you have opted in to receive them);
  • Analyse trends, monitor usage, and gather statistical information;
  • Detect, investigate, and prevent fraudulent or unauthorised activities.

Sharing of Your Information

We may share your personal information with third parties under the following circumstances:

  • With service providers and vendors who assist us in operating the Site or providing services to you;
  • With your consent or at your direction;
  • In response to a legal request or legal process, such as a court order or subpoena;
  • To protect our rights, property, or safety, or the rights, property, or safety of others.

Your Rights

Subject to applicable data protection laws, you may have certain rights regarding your personal information, including:

  • The right to access, correct, or delete your personal information;
  • The right to restrict or object to the processing of your personal information;
  • The right to data portability;
  • The right to withdraw your consent at any time, if we are processing your personal information based on your consent.

To exercise any of these rights, please contact us using the contact information provided below.

Data Transfers

Your personal information may be transferred to and processed in countries outside of the European Economic Area (EEA) that may not have the same level of data protection laws as your country of residence. We will take appropriate measures to ensure that your personal information receives an adequate level of protection in accordance with applicable data protection laws.

Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Data Security

We take reasonable measures to protect the security of your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

The Site is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us to request deletion of that information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on the Site with a new effective date.

Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at hello@rockflour.co.

Last Updated: 31/01/2024